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BFC provides the Ingenico drivers on the site and the site. Once logged into the site, select the Support link on the bottom left navigation and select the correct Ingenico USB drivers.

There is a default Microsoft driver when the equipment is initially plugged in but it will not communicate correctly. To see which version of the driver you are currently utilizing:

  • Windows 8, 10 and 11, right click on the Start Menu, select “Device Manager”. Windows 7, click on the Start Menu, right click on “Computer” and select Manage. Then expand the Device Manager option from the left navigation.
  • Expand the Ports (COM & LPT) option and double click on the Ingenico iPP3xx/iPP4xx
  • Click on the “Driver” tab and identify the Driver Provider and the Driver version.
  • If the current driver is Ingenico, the next step is to open the Add/Remove Programs and Features and find the Ingenico USB Drivers (version number).

In this example, version 3.30 is installed on this computer.

Driver options from BFC site

Install Steps

Once the Drivers have been downloaded, start the install program.

Step 1: Welcome Screen; Press “Next”

Step 2: Default Install Path: Keep the Default Install Path and Press “Next”

Step 3: Device selection and Force COM Port configuration: Check the box to “Force COM Port,”

Select the terminal from the drop down list,

Specify “9” for the COM port, and then specify “9” for the Port order list on the bottom of the screen. Click “Next”

Step 4: Uninstall Microsoft USB: Leave the default checked and click Next

Step 5: Start Menu Path: Leave the default and click Next

Step 6: Installer starts the install process

Step 7: Completion screen.

You can now refresh the Device Manager List to see that the Ingenico terminal is configured under the “COM9” value on the computer.