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BFC provides the Ingenico drivers on the site and the site. Once logged into the site, select the Support link on the bottom left navigation and select the correct Ingenico USB drivers.

There is a default Microsoft driver when the equipment is initially plugged in but it will not communicate correctly. To see which version of the driver you are currently utilizing:

  • Windows 8 & Windows 10, right click on the Start Menu, select “Device Manager”. Windows 7, click on the Start Menu, right click on “Computer” and select Manage. Then expand the Device Manager option from the left navigation.
  • Expand the Ports (COM & LPT) option and double click on the Ingenico iPP3xx/iPP4xx
  • Click on the “Driver” tab and identify the Driver Provider and the Driver version.
  • If the current driver is Ingenico, the next step is to open the Add/Remove Programs and Features and find the Ingenico USB Drivers (version number).

In this example, version 3.12 is installed on this computer.

Driver options from BFC site